Privacy Policy

AI Explainer Videos ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Information You Provide

• Account information: Name, email address, and authentication credentials when you create an account (including via Google Sign-In).
• Payment information: Billing details processed through our payment provider (Stripe). We do not store your full credit card number on our servers.
• Content: Scripts, text, and other content you upload or create using the Service.
• Communications: Messages you send to us through our contact form or support channels.

Information Collected Automatically

• Usage data: Pages visited, features used, generation history, credit usage, and timestamps.
• Device information: Browser type, operating system, screen resolution, and language preferences.
• Log data: IP address, access times, referring URLs, and error logs.
• Cookies and similar technologies: See our Cookie Policy for details.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service.
• Process transactions and manage your account and credits.
• Generate AI video content based on your inputs.
• Send transactional emails (account confirmations, billing receipts, credit notifications).
• Improve the Service through analytics and usage patterns.
• Respond to your inquiries and provide customer support.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal obligations.

3. Third-Party Services

We use the following third-party services that may process your data:

Each third-party service operates under its own privacy policy. We encourage you to review their policies. We only share the minimum data necessary for these services to function.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Generated videos are stored on our servers and accessible through your account. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a structured, commonly used format.
• Objection: Object to processing of your data for certain purposes.
• Restriction: Request that we restrict processing of your data.

To exercise any of these rights, please contact us through our Contact page. We will respond within 30 days.

For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and sold, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell your personal information.

For EU/EEA Residents (GDPR)

If you are in the European Economic Area, we process your data under lawful bases including consent, contract performance, and legitimate interests. You have the right to lodge a complaint with your local data protection authority.

7. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete that information promptly. If you believe a child has provided us with personal data, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when the latest revision was made. Material changes will be communicated via email or a prominent notice on the Service.

10. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please reach out through our Contact page.